Ecommerce Customer Support Specialist

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Ecommerce Customer Support Specialist (Remote)



Job Overview

Hum aik aisi shakhsiyat ki talash mein hain jo hamare customers ke sawalat ka muskurate hue (chating ke zariye) jawab de sakay. Agar aap logon ki madad karna pasand karte hain aur aapki typing speed tez hai, toh yeh job aapke liye hai.

Key Responsibilities

  • Query Resolution: Customers ke orders, returns, aur shipping se mutaliq sawalat ka jawab dena.

  • Live Chat & Email: Shopify/WooCommerce dashboard aur email ke zariye rabta bahal rakhna.

  • Order Tracking: Customers ko unke parcel ki live location aur delivery updates dena.

  • Feedback Collection: Customers se reviews lena aur unki shikayataat ko hal karna.

Requirements

  • Excellent Urdu aur English communication skills (Written).

  • Zendesk, Freshdesk, ya LiveChat tools ki basic knowledge (Plus point).

  • Patience aur problem-solving mindset.

Salary, Benefits & Deadline

  • Monthly Salary: 35,000 - 55,000 PKR.

  • Benefits: Monthly internet allowance, remote work flexibility, aur medical insurance.

  • Job Type: Shift-based (Morning/Evening).

  • Last Date to Apply: May 30, 2026.

How to Apply (Step-by-Step)

Is job ke liye apply karne ka tareeqa nihayat asaan hai:

  1. Online Portal: Niche diye gaye "Apply Now" button par click karein jo aapko company ke official career page par le jaye ga.

  2. Documents: Apni updated CV aur Social Media Portfolio (links) sath rakhein.

  3. Application Form: Form mein apni basics details fill karein aur "Ecommerce Experience" ka zikr lazmi karein.

  4. Confirmation: Apply karne ke baad aapko 48 ghanton ke andar company ki taraf se confirmation email mil jaye gi.

Apply Now via LinkedIn

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