Customer Support Manager

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Customer Support Manager (Remote – US/UK Shift)



Ecommerce ki duniya mein product kitni hi achi kyun na ho, agar customer service behtareen nahi hai, toh brand survive nahi kar sakta. Skillsette ko aik aise pur-itamaad aur mahir Customer Support Manager ki talash hai jo hamare international customers ke sath talluqat ko mazeed mazboot bana sake. Aap sirf sawalat ke jawab nahi denge, balkay hamare customers ke liye aik yaadgar experience create karenge.

Job Description & Responsibilities

Is role mein aap hamari front-line team ko lead karenge. Aap ki zimmedariyon mein shamil hoga:

  • Omnichannel Support: Email, Live Chat, aur Social Media (Facebook/Instagram) par customers ki queries ko handle karna.

  • Ticket Management: Zendesk ya Freshdesk jaise tools ka istemal karte hue queries ko categorize aur resolve karna.

  • Order Tracking: Customers ko unke orders, shipping status, aur refunds ke havale se up-to-date rakhna.

  • Problem Solving: Technical issues ya shipping delays ki surat mein fori aur asan hal nikalna.

  • Feedback Loop: Customers ke feedback ko collect karna aur product team tak pahunchana taake quality behtar ho sake.

Requirements

  • Communication: English bolne aur likhne mein mukammal aboor (Flawless English is a must).

  • Experience: Kam az kam 1-2 saal ka international customer support ka tajurba.

  • Technical Savvy: Zendesk, Shopify, aur Slack jaise tools ki basic samajh.

  • Empathy: Customers ki pareshani ko samajhne aur unhein thanda karne ki salahiyat.

  • Availability: Ye shift international hours (US/UK timings) ke mutabiq hogi, isliye night shift mein kaam karne ki flexibility zaroori hai.

Why Join Skillsette?

  • Salary: PKR 50,000 - 90,000 (Based on experience).

  • Environment: 100% Remote (Ghar se sukoon ke sath kaam karein).

  • Growth: Leadership roles tak puhanchnay ka mawaqa.

  • Training: Hamari team aap ko professional customer handling aur premium tools ki mukammal training degi.

How to Apply 

  1. Step 1: Link par click karein aur application form open karein.

  2. Step 2: Apni CV ke sath aik 30-second ki Voice Note (English mein) attach karein jahan aap apna introduction karwa rahe hon.

  3. Step 3: Shortlisted candidates ka typing test aur communication interview liya jaye ga.

Important Dates

  • Post Date: May 04, 2026

  • Application Starts: May 07, 2026

  • Last Date to Apply: July 10, 2026

Apply Now via LinkedIn

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